Information for Employers

Supporting Employees

As an employer you may become aware of an employee who has been a victim of crime either in your work place (e.g. armed hold-up situation) or in their personal life. This can affect their normal functioning at work.


Possible Reactions

People who have been the victim of a crime may experience a range of reactions that are a normal response to a traumatic event, including:

  • Physical Reactions – e.g. headaches & nausea
  • Behavioural Reactions – e.g. withdrawn & agitated
  • Cognitive Reactions – e.g. sleep difficulty, flashbacks, poor concentration & forgetfulness
  • Emotional Reactions – e.g. denial, anger, guilt, depression & fear

These reactions may be noticed immediately after the crime or may be delayed, sometimes occurring months later. Reactions may last a few days up to a few months or more.

If the incident was specific to the workplace, you may also notice the following:

  • a difficulty in returning to work
  • concern and fear that the incident will re-occur
  • difficulty concentrating and completing normal tasks
  • sadness/depression
  • anger/irritability

These reactions are normal given the stress that the person has been under.


Practical Help 

As an employer, it may be helpful for you to keep the following things in mind:

  • Acknowledge the trauma caused by the crime and offer your support.
  • Has the person been given a formal opportunity to debrief (talk through) what happened and their feelings/thoughts/needs?
  • Does the person need time off? (for psychological recovery, talking with the police, doctor or counselling appointments etc.)
  • If the incident occurred in the workplace, have adequate safety mechanisms been put into place?
  • Acknowledge that the employee dealt with the incident as best he/she could.
  • Avoid making dismissive or blaming comments such as “You think that’s bad, what about what happened to me…” or “You should have...”

If you are concerned about the time it is taking for an employee to recover:

  • remember that recovery can take some time
  • if appropriate, approach the person and let them know that you are concerned about them
  • encourage appropriate supports in the workplace for them
  • provide some information about what the person has been through and what their likely reactions might be


For Faster Recovery

If a person is given adequate support and assistance soon after the crime, they are more likely to have a faster recovery.


Further Information

For further information on the effect of crime on the victim, what to do and where to find help, please click here. You can also download and view the fact sheets below: 

For most people, the work we do is a very important part of how we view ourselves in our community. The paid work we do is also important in “paying the bills” and maintaining a certain standard of living. Our places of work are generally regarded as safe environments.

An armed hold-up can threaten these beliefs and bring our very livelihood into question.

People will react to an armed hold-up in a wide variety of ways. There is no predicting how any particular individual will react and the same individual may react differently in subsequent hold-ups. The challenge for co-workers, family, friends and counsellors is to be supportive and helpful despite the wide range of reactions.

The following section explain what can happen to a person who has survived an armed hold-up and to offer some ways in which people can be helpful in the recovery process.



The reactions that may be experienced after an armed hold-up can be frightening and bewildering. They may seem strange and abnormal and well beyond anything you have experienced before. The important point to remember is that these reactions are normal, temporary and will pass. 

Physical Reactions

A rapid increase in adrenalin gives us the power to fight or flee, but commonsense and an instinct for survival take over and we can do neither. This in-built biological response that has been pent-up may come out later in a variety of physical and emotional reactions.

Many people become extra-sensitive to normal events such as doors opening, car doors slamming or a person reaching for their wallet. Headaches and a sense of tightness around the forehead and chest may also be associated with a feeling of panic and dizziness. There may also be a tendency to hyperventilate and feel dizzy which can be quite scary. Sleep disturbances are also very common - both getting to sleep and staying asleep as well as nightmares and dreams. 

Emotional Reactions

An initial feeling of numbness and disbelief can lead to later reactions of self-blame and lowered self-esteem. The feeling of “time standing still” can give a sense of unreality to the armed hold-up.

During times of trauma, our minds seem to have an ability to capture tiny pieces of information and store them away. These can come flooding back after a hold-up in the form of “flashbacks” or vivid and intrusive pictures of some aspect of the event.

A feeling of isolation can develop soon after the hold-up and persist for some time. This feeling may be reinforced by insensitive comments from customers, friends and even family members who give you the benefit of their “advice”.

Furthermore, trust in the world can generally be shattered and you may find it difficult to go out in public unaccompanied.

The feeling of having been over-powered and feeling helpless during a hold-up can lead to frustration and anger. This anger may be directed toward the offender(s) but it may also build up and “leak out” so that people that are nearest or dearest may be the ones who “cop” it.

Getting Better

One of the most powerful things that you can do is to be gentle on yourself; recognise that although your reactions may be very painful, they are normal. Your body and mind need to react in certain ways to regain a sense of control and trust.

Try and maintain your routines (work, caring for children, hobbies, exercise etc.). Even though you may not feel much like eating, try and fuel your body and mind with nutritious food – this is the time it is really needed! Avoid taking alcohol and drugs to dull the memories. This usually makes the recovery process longer and more difficult.

Talking to trusted friends and family members who care is a great release. If you feel uncomfortable talking to customers and other people about the hold-up, you can use a simple phrase such as “I would rather not talk about that”.

If persistent reactions are troubling you then, consider talking with a counsellor who is skilled in working with people suffering from the effects of trauma.

A Note to Friends and Family 

This is a time when listening is more important than doing. You cannot take away a person’s pain but you can be a sounding board and reduce the sense of isolation that most trauma victims feel.

Do not minimise or trivialise the hold-up and do not advise your loved one to “put it behind you” or “forget about it”. They will not be able to and you may lose their trust.

Your loved one may appear to be over-reacting but remember that they are trying to deal with an extreme event. Many people who have survived an armed hold-up have confronted the prospect of death. This experience takes a while to come to terms with. Trust in the world, and in people, will have to be re-established. It is only through re-experiencing trusting relationships that this can happen.

Where to Find Help

Your family doctor is a good place to start for advice and referral. The Community Health Centre in your area is also a good source of counselling and support.

Your employer may have a nurse or occupational health and safety provider who knows about helping people who have been through a trauma. Victim Support Service has professional counsellors who help people deal with the after-effects of trauma through individual counselling or group support. 

Further Information 

If you would like further information, please click on the fact sheet below:

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